All orders will ship prepaid, with freight charges added to the invoice unless otherwise requested. All merchandise is F.O.B. St. Cloud, MN.
Ship dates are shown on all sales order statements. We will make every effort to schedule each order based on customer requirements, material availability, and capacity. Shipment on order may be delayed if credit terms have not been satisfied. Scheduled ship date is subject to change due to factors beyond our control.
Inspect your shipment carefully. If your shipment arrives damaged, incomplete, or overstated, appropriate notations MUST be made on delivery receipt. N.S. Industrial and Design will file all freight claims when such issues arise with Koch Logistics. Report product and/or quantity discrepancies to the carrier and to N.S. Industrial & Design within three (3) days of receipt to allow for prompt inspection and issue resolution. Customer is responsible for filing freight claims when designating own carrier.
To track a shipment, have your Pro Number available and contact:
Will Call Pickups
Pickups can be made at the N.S. Industrial & Design facility in St. Cloud, MN. Notification of your order will be made when it becomes available. We request that you pick up your order promptly following its availability. Completed orders will be held for a maximum of 10 business days. Time storage charges will be assessed at the rate of 1% of the order amount per day beginning the 11th business day.