Customer Satisfaction

Warranty Agreement

N.S. Industrial & Design warrants all products manufactured and/or marketed by N.S. Industrial & Design to be free from defects in material and workmanship under normal usage and service for one (1) year from date of purchase shown on our commercial invoice.

Customer assumes responsibility for normal wear and tear. This agreement excludes all products or component parts that in the opinion of N.S. Industrial & Design have been subject to neglect, misuse, alteration, accidental damage or improper installation.


Change Orders

Should unusual circumstances require change or cancellation during production, a substantial service charge will be levied according to order status at that time. Changes to orders in process are subject to approval and to the same conditions as cancellations.


Returns and Cancellations

Orders in any stage of processing and production may not be cancelled without authorization in writing from N.S. Industrial & Design and may be subject to a 50% cancellation fee. If a return is authorized, a minimum restocking charge of 50% will be incurred, return freight pre-paid. Returned goods must be unused and packaged in original cartons within 30 days of original shipment date. Custom orders cannot be returned. Credit will be issued subject to inspection by our receiving department.


Limitations of Liability

N.S. Industrial & Design’s liability for any and all losses and damages to buyer resulting from any cause shall be limited only to the replacement or the repair of the product.